📦 Shipping Policy

EcoCraft Home

Thank you for shopping with us! We’re a small business dedicated to offering beautiful, eco-friendly products. Below you’ll find all the details about how and when your order will arrive.

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🚚 Processing Time

We aim to process all orders within:

1–3 business days

Once your order has been processed, it will be dispatched from our UK supplier warehouse.

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🇬🇧 UK Shipping

We currently ship within the UK only.

Estimated delivery time:

3–7 business days

Please note: delivery times may vary slightly during busy periods, holidays, or due to courier delays.

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🌍 International Shipping

At this time, we do not offer international shipping.

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💚 Eco-Friendly Shipping

We work with suppliers who use minimal or recyclable packaging wherever possible to help reduce waste. Packaging may vary depending on the item ordered.

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📦 Multiple Items

Because we work with multiple suppliers, your items may arrive in separate packages.

Don’t worry—this is normal, and you won’t be charged extra shipping.

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💸 Shipping Costs

We offer:

✅ Free UK Shipping on all orders

The shipping fee from our suppliers is included in our product pricing to keep checkout simple.

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🔎 Order Tracking

Some orders may include tracking. If tracking is available for your order, it will be emailed to you once your item has been dispatched.

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🕒 Delayed Orders

If your order hasn’t arrived within:

✅ 10 business days (UK)

Please contact us at:

📩 ecocrafthome1@outlook.com

and we’ll be happy to help.

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❗ Address Issues

Please ensure your address is entered correctly at checkout.
We are not responsible for delays or lost parcels due to:

• incorrect or incomplete addresses
• failed delivery attempts
• courier issues outside our control

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🔁 Returns & Lost Parcels

If your parcel is lost or significantly delayed, please reach out to us and we will work with you to resolve the issue.

For returns, please see our Returns Policy.